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Return Authorization Process

Return Authorization Approval Ticker

TickerThe number of valid returns authorized - over 99% of all returns - benefiting both shoppers and retailers.


How the Process Works

The Retail Equation’s Verify Return Authorization can be configured in several ways, depending on the retailer’s requirements. In most cases, when a consumer wants to make a return, a retailer will scan the original purchase receipt and will also swipe or scan the individual’s driver’s license or government-issued ID card. (This is actually a common process; in fact, according to the National Retail Federation's 2015 return survey, 85% of retailers require an ID to perform a merchandise return without a receipt.)

ID collection is performed in order to make an accurate identification of the person and his/her unique return behavior.  As you return merchandise, the system compares variables such as your return frequency, dollar amounts, and/or time against a set of prescribed rules that form that particular retailer’s return policy.

Verify Return Authorization enables retailers to rely on objective, verifiable data to determine whether a return is valid rather than relying on subjective observations and guesswork by sales clerks.  This objectivity ensures that only those with highly suspect return-and-exchange behavior are affected.  The vast majority — approximately 99% — of returns are accepted.

FAQ: Why is the Verify Return Authorization System Important for Consumers?

Rather than forcing retailers to impose stricter return policies such as “no receipt, no return” or 14-day limits on returns, the system actually allows retailers to offer the other 99 percent of consumers more lenient and flexible return policies.

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