Return fraud and abuse costs U.S. retailers $17+ billion annually

The Retail Equation works with retailers to warn consumers when their return transactions violate store policies or mimic excessive return behaviors. Sometimes the transaction is stopped.

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Was your return warned or denied? Here's what to do.

Step one


Call us at the phone number on your receipt – please be prepared to provide your transaction ID, ID number, full name, address, and phone number.

If you don’t have your receipt, or if you simply want a copy of your Return Activity Report (RAR), you can send an email to us at:
In order to ensure your privacy, please include your name and a phone number where we can reach you. Do not include your ID number.

You can also contact us via U.S. Mail:
The Retail Equation
P.O. Box 51373
Irvine, CA 92619-1373

Step two


We’ll send you a copy of your Return Activity
Report via email or U.S. Postal Mail.

Step three


Returns are accepted or denied based on violations of posted retailer return polices, excessive returns, or potential fraud and abuse patterns in your return behavior.

If you find anything on your Return Activity Report that doesn’t look right, you can ask us to review the information with the retailer by simply sending us the details in a letter by mail. The description for how to do this is included in your RAR. We’ll promptly review the information you send us.