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Return fraud and abuse costs U.S. retailers $18+ billion annually

The Retail Equation works with retailers to warn consumers when their return transactions violate store policies or mimic excessive return behaviors. Sometimes the transaction is stopped.

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Was your return warned or denied? Here's what to do.

Step one

CALL US

Call us at the phone number on your receipt – please be prepared to provide your transaction ID, ID number, full name, address, and phone number.

If you are in the U.S. or Canada
and don’t have your receipt, or if you simply want a copy of your Return Activity Report (RAR), email us at: returnactivityreport@theretailequation.com. To ensure your privacy, please include your name and a phone number where we can reach you. Do not include your ID number. Alternatively, you may mail your request to: The Retail Equation, P.O. Box 51373, Irvine CA 92619-1373, United States.

If you are in the U.K. and don’t have your receipt, or if you simply want a copy of your Return Activity Report (RAR), email us at: returnactivityreport@theretailequation.com. To ensure your privacy, please include your name and a phone number where we can reach you. Alternatively, you may mail your request to: The Retail Equation, Box 112, 155 Minories, London, EC3N 1AD, United Kingdom.

Step two

GET YOUR REPORT

We’ll send you a copy of your Return Activity
Report via email or postal mail.

Step three

REVIEW YOUR RETURNS

Returns are accepted or denied based on violations of posted retailer return polices, excessive returns, or potential fraud and abuse patterns in your return behavior.

If you find anything on your Return Activity Report that doesn’t look right, you can ask us to review the information with the retailer by simply sending us the details in a letter by mail. The description for how to do this is included in your RAR. We’ll promptly review the information you send us.