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Return fraud and abuse costs U.S. retailers $25+ billion annually

The Retail Equation works with retailers to warn consumers when their return transactions violate store policies or mimic excessive return behaviors. Sometimes the transaction is stopped.

Was your return warned or denied?

Here’s what to do.

Want to know what personal information we have?

Here’s what to do.

Follow these steps if your return was warned or denied.

1

Request Your Return Info

Online

You may request a copy of your Return Activity Report (RAR) from our online portal. Please be prepared to provide your transaction ID.

Request copy of RAR

Call Us

Call us at the phone number on your receipt – please be prepared to provide your transaction ID, ID number, full name, address and phone number.

Snail Mail

Alternatively, you may mail your request.

If you are in the U.S. or Canada
The Retail Equation, P.O. Box 51373, Irvine CA 92619-1373, United States.

If you are in the U.K.
The Retail Equation, Box 112, 155 Minories, London, EC3N 1AD, United Kingdom.


To ensure your privacy, please include your name and a phone number where we can reach you. Do not include your ID number.

2

Get Your Report

We’ll send you a copy of your Return Activity Report (RAR) from that retailer via email or postal mail. Meanwhile, please review these FAQs about data that is collected and used.

3

Review Your Returns

Returns are accepted or denied based on violations of posted retailer return polices, excessive returns, or potential fraud and abuse patterns in your return behavior.

If you find anything on your Return Activity Report that doesn’t look right, you can ask us to review the information with the retailer by simply sending us the details in a letter by mail. The description for how to do this is included in your RAR. We’ll promptly review the information you send us.

Follow these steps if you have questions on what personal information we have.

1

Check the FAQs

Check the FAQs

Please review the FAQs to learn about the personal information collected.

See FAQs

2

Request Your Return Info

Snail Mail

Alternatively, you may mail your request.

If you are in the U.S. or Canada
The Retail Equation, P.O. Box 51373, Irvine CA 92619-1373, United States.

If you are in the U.K.
The Retail Equation, Box 112, 155 Minories, London, EC3N 1AD, United Kingdom.


To ensure your privacy, please include your name and a phone number where we can reach you. Do not include your ID number.

3

Review Your Returns

Returns are accepted or denied based on violations of posted retailer return polices, excessive returns, or potential fraud and abuse patterns in your return behavior.

If you find anything on your Return Activity Report that doesn’t look right, you can ask us to review the information with the retailer by simply sending us the details in a letter by mail. The description for how to do this is included in your RAR. We’ll promptly review the information you send us.

Still have questions?

Visit our FAQ page for more information.