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Fraud and abuse costs U.S. retailers $78+ billion annually

The Retail Equation, Inc. (TRE) works with retailers to warn consumers when their return, exchange, post-sale adjustment, or re-shipment transactions (collectively known as “Transactions”) violate store policies or mimic excessive behaviors. Sometimes the Transaction is stopped.

Was your Transaction warned or denied?

Here’s what to do.

Want to know what personal information we hold?

Here’s what to do.

Follow these steps to learn more about your warned or denied Transaction.

1

Request Your Transaction Info

Online

You may request a copy of your Retail Activity Report (RAR) from our online portal. Please be prepared to provide your transaction ID (this is the ID number located on the receipt that was provided when your Transaction was warned or denied).

Request a copy of your RAR

Call Us

Call us at the phone number on your receipt – please be prepared to provide your transaction ID, ID number, full name, address and phone number.

Snail Mail

Alternatively, you may mail your request.

If you are in the U.S. or Canada
The Retail Equation, P.O. Box 51373, Irvine CA 92619-1373, United States.

If you are in the U.K.
The Retail Equation, Box 112, 155 Minories, London, EC3N 1AD, United Kingdom.


Please provide the name of the retailer that you are requesting your RAR . To ensure your privacy, please include your name and a phone number or email where we can reach you. Do not include any sensitive information such as social security number or ID number.

2

Get Your Report

We’ll send you a copy of your Retail Activity Report (RAR) from that retailer via email or postal mail. Meanwhile, please review these FAQs about data that is collected and used.

3

Review Your Transactions

Transactions may be accepted, warned, or denied based on violations of retailer policies or potential fraud and abuse patterns in your Transaction behavior.

If you find anything on your Retail Activity Report that doesn’t look right, you can reach out to the retailer directly to inquire about your concern. Any requests sent directly to us will be passed to the relevant retailer for review.

Follow these steps if you have questions on what personal information we hold.

1

Check the FAQs

Check the FAQs

Please review the FAQs to learn about the personal information received.

See FAQs

2

Request Your Transaction Info

Snail Mail

Alternatively, you may mail your request.

If you are in the U.S. or Canada
The Retail Equation, P.O. Box 51373, Irvine CA 92619-1373, United States.

If you are in the U.K.
The Retail Equation, Box 112, 155 Minories, London, EC3N 1AD, United Kingdom.


Please provide the name of the retailer that you are requesting your RAR . To ensure your privacy, please include your name and a phone number or email where we can reach you. Do not include any sensitive information such as social security number or ID number.

3

Review Your Transactions

Transactions may be accepted, warned, or denied based on violations of retailer policies or potential fraud and abuse patterns in your Transaction behavior.

If you find anything on your Retail Activity Report that doesn’t look right, you can reach out to the retailer directly to inquire about your concern. Any requests sent directly to us will be passed to the relevant retailer for review.

Still have questions?

Visit our FAQ page for more information.