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Are you a consumer with questions about return or exchange transactions authorized by The Retail Equation? Request a copy of your return activity report.

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Do you have questions about your return activity report or return policies and authorizations? Contact one of our consumer returns experts.

Return Authorization Approval Ticker

TickerThe number of valid returns authorized - over 99% of all returns - benefiting both shoppers and retailers.


News stories in the national media on merchandise returns and return fraud issues

NBCdfw.pngCheck Store Return Policies Before Buying

NBC covers one woman's costly mistake and offers avoidance advice. Nov. 2015. 4 minutes 20 seconds.


NBC Fine Print on Returns.jpgHappier Returns

NBC offers advice on making your returns easier, from December 2014. 3 minutes 41 seconds.


video_scanning_IDs_common.jpgLocal Stores Increase Security

CBS news story explains scanning IDs during returns. August 2015. 2 minutes 16 seconds.


NBC News Post-Christmas Crush.jpgRetailers Combat 'Wardrobing'

NBC News offers three tips for making returns easier, from December 2014. 1 minute 17 seconds.


DLAF.jpgDon't Look Like a Fraudster

News show offers advice for a smoother return process. 1 minute


video_costly_mistake.jpgA Costly Mistake

ABC news story on investigating and breaking up a return fraud ring in 2014. 6 minutes 48 seconds.


video_stolen_goods.jpgStolen Goods

The magnitude of stolen merchandise is overwhelming. 15 minutes.


video_clothes_encounters.jpgClothes Encounters Episode 21

This episode of King of Queens mocks the fraud tactic of wardrobing. 13 minutes 27 seconds.


video_return_fraud.jpgHoliday Return Fraud

CNN story on holiday return fraud from December 2010. 2 minutes 53 seconds.


video_today_show.jpgHeard About Shopaholics? Now Meet Returnaholics.

NBC's Today Show story about returnaholics from June 2010. 5 minutes 41 seconds.


video_wardrobing.jpgThe Secret World of Wardrobing

ABC News story on wardrobing from December 2008. 3 minutes 45 seconds.


FAQ: What are the Reasons Why a Consumer Would be Denied a Return?

The 1 percent of consumers who get denied exhibit return behaviors that mimic fraud or abuse or exhibit habits that are inconsistent with the retailer’s return policy.

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