Customer Returns in the Retail Industry (2011)
National Retail Federation annual returns survey compiled into a document by The Retail Equation. Estimates return fraud and abuse
between $14.3 and $18.4 billion and quantifies resulting lost sales taxes and retail jobs.
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Customer Returns in the Retail Industry (2010)
National Retail Federation annual returns survey compiled into an executive summary document by The Retail Equation. Study places return fraud and abuse estimates
between $13.9 and $17.7 billion.
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Customer Returns in the Retail Industry (2009)
National Retail Federation annual return fraud survey recapped in an executive summary document created by The Retail Equation.
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Customer Returns in the Retail Industry (2007-2008)
Surveys conducted by Loss Prevention Research Council and National Retail Federation. Executive summary document written by The Retail Equation.
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Customer Returns in the Retail Industry (2005)
Research by Loss Prevention Magazine. Executive summary document by The Retail Equation.
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Customer Returns in the Retail Industry (2004)
Study by King Rogers International and executive summary document produced by The Retail Equation.
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