Optimizing the Value in Return Transactions
An introduction to the concept and business case for return optimization. Published by The Retail Equation (January, 2011)
Download
Return Fraud and Abuse 101: How to Protect Profits
A basic overview of return fraud originally published in the Texas A&M Center for Retailing Studies Retailing Issues Letter, v17, #1. It is updated to reflect current statistics. (February, 2011)
Download
Fighting Return Fraud this Holiday Season
Find the right balance between preventing retail fraud and abuse and maintaining fair and consistent holiday return policies. Published by The Retail Equation (December, 2011)
Download
How the Science of Statistics Creates Profitable Solutions in Retail Loss Prevention
Loss prevention analytics is reshaping operations and policies to protect bottom lines. Published by The Retail Equation. (April, 2011)
Download
Reducing Organized Retail Crime with Return Authorization and Consumer Linking
A simple addition to your returns process can revolutionize the methods in which you recognize and prevent organized retail crime. Published by The Retail Equation (July, 2011)
Download
Return Rate Miscalculations Impact Retail Chains Nationwide
How calculating your real return rate leads to better decisions. Published by The Retail Equation (February, 2011)
Download
Creating Customer-Centric Service at the Return Counter
Helpful tips to create a unique experience—at the place consumers expect it least—the return counter. Published by The Retail Equation. (January, 2011)
Download
Solving the Revenue Shortfall: Transforming Returns Into New Sales
Consumer returns may hold the key to reducing retail revenue shortfalls. Published by The Retail Equation (August, 2010)
Download
Can Product Returns Make You Money?
How retailers can manage product return policies to maximize future profits. Published by J. Andrew Petersen and V. Kumar in the MIT Sloan Management Review (Spring, 2010)
Download
Really, I Can Return It? Sold!
Academic study on optimizing your returns policy. Based on the research of Eric T. Anderson, Karsten Hansen, and Duncan I. Simester, and published in Kellogg Insight (January, 2010)
Download
