The Retail Equation - Multimedia

Consumer Perceptions About the Return Process

Executive summary of findings from a focus group of retail shoppers. Duration: 2 minutes 50 seconds

The Secret World of Wardrobing

ABC News story on wardrobing from December 2008. Duration: 3 minutes 45 seconds.

Standalone Terminal Demonstration

Example of Verify-2 store process utilizing a standalone terminal device. Duration: 20 seconds.

“The implementation of returns authorization allows us to give great customer service, by providing [consumers] with an efficient returns process.”

Regional Manager

Multimedia