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Consumer Return Surveys

Return Dollars Saved

Cost SavingsThe Retail Equation saves retailers costs annually by preventing fraudulent and abusive returns.

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Annual Revenue (required)

(input value range 100 million to 1 trillion)

Return Rate %:

(input value range 1.00 to 35.00)

Shrink Rate %:

(input value range 0.10 to 20.00)

 

tn_survey_cover2013.jpgConsumer Returns in the Retail Industry (2013)

National Retail Federation returns survey, and additional figures from Canada, analyzed by The Retail Equation. Estimates for US return fraud and abuse between $9.1 and $16.3 billion, with data on lost sales taxes and retail jobs.

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tn_survey_cover2012.gifConsumer Returns in the Retail Industry (2012)

National Retail Federation returns survey, and additional figures from Canada, analyzed by The Retail Equation. Estimates for US return fraud and abuse between $8.9 and $17.2 billion, with data on lost sales taxes and retail jobs.

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tn_survey_cover2011.gifConsumer Returns in the Retail Industry (2011)

National Retail Federation annual returns survey compiled into a document by The Retail Equation. Estimates return fraud and abuse between $14.3 and $18.4 billion and quantifies resulting lost sales taxes and retail jobs.

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tn_survey_cover2010.gifCustomer Returns in the Retail Industry (2010)

National Retail Federation annual returns survey compiled into an executive summary document by The Retail Equation. Study places return fraud and abuse estimates between $13.9 and $17.7 billion.

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"[We saw] a significant reduction in both returns and return fraud. Based on the annual reductions in our return rates, we had no problem justifying our investment."

VP-Loss Prevention

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