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What is Return Authorization?

Improved Service, Less Risk

The Retail Equation’s Verify Return Authorization solution is designed to enable the retail stores where you shop the ability to extend more liberal return policies, while still taking a proactive approach to curbing the problem of return fraud and abuse —a $14-18 billion per year problem for retailers in the United States.  Return authorization itself is not a new process and is implemented in various forms in many retail chains across North America.

Verify Return Authorization is used to identify the one percent of consumers whose behaviors indicate return fraud or abuse.  Without this system, retailers are forced to implement stricter policies such as “no receipt, no return”, or raise prices for you to offset the losses incurred from fraudulent returns.  

As part of the return authorization service, The Retail Equation (TRE) is contracted by retailers to gather their return information, store it securely, and analyze the data to develop and follow return policies for those retailers.

Learn about who uses Verify Return Authorization
Learn about consumer benefits of Verify Return Authorization

FAQ: What are the Reasons Why a Consumer Would be Denied a Return?

The 1 percent of consumers who get denied exhibit return behaviors that mimic fraud or abuse or exhibit habits that are inconsistent with the retailer’s return policy.

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