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Your Return Activity Report

Are you a consumer who was warned or denied a return or exchange by The Retail Equation?

If so, and you would like a copy of your return activity report from The Retail Equation, please send an email to: returnactivityreport@theretailequation.com.

In order to ensure your privacy, please include in your message to The Retail Equation your name and a phone number where The Retail Equation can reach you. When a representative from The Retail Equation calls we will ask for your return transaction ID number and the last four digits of your ID number.

The Retail Equation prefers to call you so that you can avoid sending this information via email.

FAQ: Why is the Verify Return Authorization System Important for Consumers?

Rather than forcing retailers to impose stricter return policies such as “no receipt, no return” or 14-day limits on returns, the system actually allows retailers to offer the other 99 percent of consumers more lenient and flexible return policies.

View All Consumer FAQs