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Are you a consumer with questions about return or exchange transactions authorized by The Retail Equation? Request a copy of your return activity report.

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Do you have questions about your return activity report or return policies and authorizations? Contact one of our consumer returns experts.

Return Authorization Approval Ticker

TickerThe number of valid returns authorized - over 99% of all returns - benefiting both shoppers and retailers.


News stories in the national media on merchandise returns and return fraud issues

video_costly_mistake.jpgA Costly Mistake

ABC news story on investigating and breaking up a return fraud ring in 2014. 6 minutes 48 seconds.


video_stolen_goods.jpgStolen Goods

The magnitude of stolen merchandise is overwhelming. 15 minutes.


video_clothes_encounters.jpgClothes Encounters Episode 21

This episode of King of Queens mocks the fraud tactic of wardrobing. 13 minutes 27 seconds.


video_return_fraud.jpgHoliday Return Fraud

CNN story on holiday return fraud from December 2010. 2 minutes 53 seconds.


video_returns101.jpgHoliday Returns 101

CBS story on holiday returns from December 2010. 3 minutes 28 seconds.


video_today_show.jpgHeard About Shopaholics? Now Meet Returnaholics.

NBC's Today Show story about returnaholics from June 2010. 5 minutes 41 seconds.


video_wardrobing.jpgThe Secret World of Wardrobing

ABC News story on wardrobing from December 2008. 3 minutes 45 seconds.


FAQ: What is Verify Return Authorization?

TRE’s Verify Return Authorization System is designed to identify the 1 percent of consumers whose behaviors mimic return fraud or abuse —a $9.1 billion to $16.3 billion per year problem in the United States.

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