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Are you a consumer with questions about return or exchange transactions authorized by The Retail Equation? Request a copy of your return activity report.

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Do you have questions about your return activity report or return policies and authorizations? Contact one of our consumer returns experts.

Return Authorization Approval Ticker

TickerThe number of valid returns authorized - over 99% of all returns - benefiting both shoppers and retailers.


News stories in the national media on merchandise returns and return fraud issues

video_msnbc.jpgHoliday Gift Returns Start Early

NBC story about holiday returns from December 2011. Duration 2 minutes 57 seconds.


video_return_fraud.jpgHoliday Return Fraud

CNN story on holiday return fraud from December 2010. Duration: 2 minutes 53 seconds.


video_returns101.jpgHoliday Returns 101

CBS story on holiday returns from December 2010. Duration: 3 minutes 28 seconds.


video_today_show.jpgHeard About Shopaholics? Now Meet Returnaholics.

NBC's Today Show story about returnaholics from June 2010. Duration: 5 minutes 41 seconds.


video_wardrobing.jpgThe Secret World of Wardrobing

ABC News story on wardrobing from December 2008. Duration: 3 minutes 45 seconds.


FAQ: What are the Reasons Why a Consumer Would be Denied a Return?

The 1 percent of consumers who get denied exhibit return behaviors that mimic fraud or abuse or exhibit habits that are inconsistent with the retailer’s return policy.

View All Consumer FAQs